Effective date: March 1, 2023
Introduction
Welcome to the Spa Sensations® Mattress, Memory Foam Mattress online store at spasensations.shop (“Company,” “we,” or “us”). We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”).
This Policy describes the types of information we may collect from you or that you may provide when you visit the website spasensations.shop (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also describes your choices regarding use, access, and correction of your personal information.
What Personal Information About Customers Does Company Collect?
The term “Personal Information” as used in this Policy refers to information that specifically identifies an individual, such as an individual’s name, address, telephone number, fax number, and e-mail address. We collect Personal Information from you in several different ways on our Website.
A. Order Placement
We collect Personal Information from you when you place an order for products on the Website. This information includes your name, billing address, shipping address, telephone number, fax number, e-mail address, product selections, and your credit card information.
B. Customer Inquiries
We collect Personal Information from you when you contact us with an inquiry. This information may include your name, address, telephone number, fax number, and e-mail address.
C. Voluntary Information
We collect Personal Information you voluntarily provide to us when you respond to surveys, sweepstakes, contests, or other promotions. This information may include your name, contact information, and any other information you voluntarily provide.
D. Cookies Information
When you visit our Website, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets Company help you log in faster and enhance your navigation through the site. A cookie does not collect Personal Information about you. A persistent cookie remains on your hard drive after you close your browser. Company uses persistent cookies to track visitor usage, help monitor the effectiveness of advertising campaigns, and remember your preferences and settings when you return to the site. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or services on our Website may not function properly without cookies.
E. Log File Information
Log file information is automatically reported by your browser or mobile application each time you access our Website. When you use our Website, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information.
F. Clear Gifs Information
When you use the Website, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Website.
G. Device Information
We collect information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
H. Location Information
When you access our Website by or through a mobile device, we may access, collect, monitor, and/or remotely store “location data,” which may include GPS coordinates or similar information regarding the location of your mobile device. Location data collected by Company is collected on an anonymous basis.
How Does Company Use the Personal Information Collected?
A. Providing and Improving Our Products and Services
We use your Personal Information to provide and improve our products and services to meet your needs and for other legitimate business purposes such as developing new products and services, enhancing our services, managing communications, analyzing our products, functionality and services, and performing accounting, auditing, billing, reconciliation and collection activities.
B. Communicating with You About Special Offers or Products
We use your Personal Information to communicate with you, including to respond to your requests and inquiries and to send you newsletters, offers and promotions for our products and services and promotions and offers for third party products and services we think you may find interesting. Users may opt-out of receiving any, or all, of these communications from Company by following the unsubscribe instructions provided in any email we send or by contacting us using the contact information provided below.
C. Communicating with You About Your Transactions
We use your Personal Information to communicate with you about your transactions and purchases with us and our partners, and to respond to any inquiries you may have. This may include providing confirmations, updates, notices, alerts and other messages to you. For example, we may communicate with you about orders, shipment confirmations, order tracking, product information, suggestions and recommendations, and order or account issues.
D. Conducting Surveys
From time-to-time we may provide you the opportunity to participate in surveys. If you participate, we will request certain Personal Information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to improve our products and services and to enhance your customer experience.
E. Complying with Legal Obligations
We use your Personal Information as we believe necessary or appropriate to: (a) comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; (b) protect our operations or those of any of our affiliates; (c) protect our rights, privacy, safety or property, you or others; and (d) pursue available remedies or limit the damages that we may sustain.
When Does Company Share Personal Information With Third Parties?
We do not sell, trade, or transfer your Personal Information to third parties except as described below:
A. Affiliates
We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us (“Affiliates”), in which case we will require such Affiliates to adhere to this Policy. Affiliates will use this information to help provide, understand, and improve the Website and Company’s products, services and advertising.
B. Business Transfers
As we develop our business, we may sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Personal Information may be part of the transferred assets.
C. Related Companies / Service Providers
We may also share your Personal Information with our contracted service providers that perform certain services on behalf of Company and under Company’s instructions. These services may include credit card or check processing, order fulfillment, transportation and delivery, marketing assistance, advertising, data management or storage services, and providing customer service. Company requires such service providers to handle your Personal Information only under Company’s instructions and to use appropriate confidentiality and security measures.
D. Legal Requirements
We may disclose your Personal Information if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with our Website, (d) act in urgent circumstances to protect the personal safety of users of our Website or the public, or (e) protect against legal liability.
How Do You Opt-Out of Receiving Company Communications?
You may unsubscribe from receiving commercial email communications and newsletters from Company by clicking the “unsubscribe” link at the bottom of any Company email or communication. Users cannot opt out of receiving transactional and relationship messages regarding their purchases or accounts. Please allow up to ten (10) business days for us to process your request. Please note that if you opt out of receiving commercial email from Company, we may still send you a response to any “Contact Us” request as well as administrative emails (for example, in connection with a password reset request).
How Do I Update or Correct Errors In Personal Information?
You can review and change your Personal Information by logging into your account and visiting your account profile page. If you have any trouble accessing, correcting or updating any of your Personal Information, or have general questions about our privacy practices, please contact us using the information below. We will respond to your request in accordance with applicable laws.
We make good faith efforts to honor reasonable requests to correct inaccurate Personal Information unless we have a legitimate business reason not to, such as compliance with legal or regulatory requirements. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations.
Kids Under 13
We do not knowingly collect Personal Information from children under 13 without parental consent. If you are under 13, you should not provide any Personal Information on our Website. If you have reason to believe that we may have accidentally received Personal Information from a child under 13, please contact us immediately. If we learn we have collected any Personal Information from children under 13, we will promptly take steps to delete such information.
Privacy Settings
Although Company does not currently recognize automated browser signals regarding tracking mechanisms, such as “Do Not Track” requests, you can generally express your privacy preferences regarding the use of most cookies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Turning off cookies might prevent you from accessing or taking advantage of certain features of the Website. Refer to your browser’s Help section for assistance with how to delete and disable cookies. If you set your browsers to block cookies, please keep in mind that you may not be able to take advantage of all Site features.
What About Transfer of Information Outside The Country?
Company is based in the United States and the information we collect is governed by U.S. laws. By accessing and using the Website or providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under your local law.
How Does Company Protect Your Personal Information?
We maintain administrative, technical and physical safeguards for protection of the security, confidentiality and integrity of your Personal Information. We do our best to protect your Personal Information by using physical security, backups, access control procedures, encryption and statistical analysis to detect unauthorized access attempts. We also train our employees in using protected health information consistent with these safeguards and restrict access to such information. However, we cannot guarantee that inadvertent or unauthorized use or disclosure will not occur or that third parties will not gain unauthorized access to the information despite our efforts. You acknowledge that there are risks inherent in Internet connectivity that could result in the loss of privacy. Please do your part to protect yourself and your information by maintaining up to date virus protection on your personal devices.
Links To Other Web Sites
We are not responsible for the practices employed by websites or services linked to or from our Website, including the information or content contained therein. Please remember that when you use a link to go from our Website to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our Website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service and you allow them to access your User Content you do so at your own risk.
Does This Policy Change?
We may change this Policy at any time and from time to time by posting an updated version on our Website. The revised Policy will be effective immediately upon posting. If we make any material changes to the way we use, share or otherwise process your personal information, we will provide notice by emailing the e-mail address specified in your account, if any, or by prominently posting information about the changes on our Website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Website constitutes acceptance of the revised Policy. The effective date will be posted at the top of the Policy.
How Do I Contact Company If I Have Any Privacy Questions Or Concerns?
If you have any questions about this Policy or our treatment of your Personal Information, please contact us at:
Spa Sensations® Mattress, Memory Foam Mattress
Email: [email protected]
123 Main Street
Anytown, CA 12345
EU-U.S. Privacy Shield And Swiss-U.S. Privacy Shield
Company complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union and Switzerland to the United States. Company has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Company is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Company may be required to disclose personal data in response to valid and lawful requests by public authorities or pursuant to requests from law enforcement.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
California Privacy Rights
California’s “Shine the Light” law permits those of our customers who are California residents to annually request a list of their personal information (if any) that we disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, we currently do not share any personal information with third parties for their direct marketing purposes.
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information.
A. CCPA Notice at Collection
We collect the categories of personal information listed in this Policy. The personal information we collect from you will be used for the business purposes described in this Policy. Please review this Policy for more details on how we use your information.
B. CCPA Disclosure Requests
If you are a California resident, you may request a list of the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the business or commercial purpose for collecting your personal information, the categories of third parties with which we share personal information, and the specific pieces of personal information we have collected about you in the previous 12 months. You may also request details about the categories of personal information that we have sold about you in the previous 12 months and the categories of third parties to which it was sold. To submit a request, please contact us as described below. We will respond to your request in accordance with applicable law.
C. Verifiable Consumer Requests
You may designate an authorized agent to make a request under the CCPA on your behalf if:
- You provide the authorized agent written permission to do so; and
- You verify your own identity directly with us.
The authorized agent must also provide proof that they have been authorized by you to act on your behalf.
D. Non-Discrimination
We will not discriminate against you in any way if you exercise your rights under the CCPA. This includes, but is not limited to, denying you goods or services, charging you different prices or rates, or providing you a lower quality of goods and services. However, we may offer different tiers of our products or services as allowed by applicable data privacy laws.
E. Submitting CCPA Requests
You may submit CCPA requests by contacting us at:
Email: [email protected]
123 Main Street
Anytown, CA 12345
F. Right to Delete Personal Information
You have the right to request the deletion of your personal information that we have collected about you and to have such personal information deleted, except where an exemption applies. Once we receive and verify your request, we will delete your personal information from our records unless an exemption applies that allows us to retain such personal information. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Comply with legal obligations.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- Comply with the California Electronic Communications Privacy Act.
G. Right to Opt-Out of Sale of Personal Information
You have the right to direct a business that sells personal information about you to third parties not to sell your personal information. We do not sell and have not sold your personal information to third parties in the preceding 12 months.
Contact Information
If you have any questions about this Policy or our privacy practices, please contact our Data Protection Officer at:
Spa Sensations® Mattress, Memory Foam Mattress
Email: [email protected]
123 Main Street
Anytown, CA 12345
